What is the ROI on DISC training?

Many companies have asked the Resources Unlimited teams, what or how to measure the Return On Investment of implementing DISC. This particular question is hard for many DISC providers to answer because measuring team trust, team culture, management skills, and communication is extremely difficult. That being said, Tony Simons wrote a great article entitled, The High Cost of Lost Trust which measures the connection between profitability and a managers' ability to keep his promises according to the employees. The results below are reflective of 6,500 employees survey.

"Hotels where employees strongly believed their managers followed through on promises and demonstrated the values they preached were substantially more profitable than those whose managers scored average or lower. So strong was the link, in fact, that a one-eighth point improvement in a hotel’s score on the five-point scale could be expected to increase the hotel’s profitability by 2.5% of revenues—in this study, that translates to a profit increase of more than $250,000 per year per hotel. No other single aspect of manager behavior that we measured had as large an impact on profits."

~Tony Simons 

The ROI on DISC training could be the difference between closing your doors or hiring more people. Being able to communicate and understand your team is crucial to your teams' success as reflected above.

By Resources Unlimited

Simplify Your DiSC Training with an EPIC Account

Today marks the official start of summer, and fall will be here before you know it!

A cost-effective way to prepare for your Q3 & Q4 DiSC training and coaching sessions is to get up and running with an online EPIC Account.

EPIC is the simplest way to deliver the newest and most advanced online DiSC assessments. The secure, web-based system scores and generates DiSC Profiles instantly, and offers you total control.

EPIC users love the convenience and time-saving benefits:

1) EPIC saves time and gives you 24/7 access. Profiles are scored instantly for you and reports are generated and printed in a few clicks. You can have your employees complete their DiSC assessments in advance so training time is used to its full advantage.

Click to read more of the benefits of EPIC.

DiSC Training Exercise: Design a T-Shirt

DiSC is a powerful tool for improving communication within teams. Here's an interactive exercise to try in your next DiSC training session.

Ask participants to meet in their primary style groups and have them design a T-shirt that represents their DiSC style. Have the groups explain their T-shirts and provide 3 dos and 3 don’ts on how to best communicate with their behavioral style.

Click to view more DiSC Training Exercises.

DiSC Icebreaker Using the QuikDiSC Card Game

QuikDiSC is a unique card game that engages DiSC learners quickly and increases training effectiveness. QuikDiSC includes four sets of 32 cards. Each card is imprinted with a descriptive word that corresponds to one of the four DiSC dimensions of behavior:

• Dominance
• influence
• Steadiness
• Conscientiousness

Here is a QuikDiSC exercise to use at the beginning of your DiSC workshops that helps participants self-disclose right away.

Deal 5 QuikDiSC cards to each person. Ask the group to trade cards with one another in order to gather 5 words that best describe them. Ask participants to discuss why they chose the words they did. Then have them pick 3 words that describe why they've been most successful in what they do.

DiSC Training Exercise Using the Everything DiSC Video

Incorporating DiSC video clips into your training offers an effective way to introduce participants to the DiSC styles. It also helps them learn how to read the DiSC styles of others.

Try the following exercise in your next training session:

After watching a clip of the DiSC Video, ask participants, "What behavior did you see?" Next ask them, "What did you hear?"

Play the same segment again, this time with the volume turned down, and ask the group to describe the behavior they observed. Watching the video without the volume helps participants tune in to the non-verbals.

The Everything DiSC Video on DVD comes with the Everything DiSC Facilitation System and is also sold separately. The 34-page viewing manual gives an overview of the video content plus step-by-step facilitation suggestions for each section.

Use DiSC for Conflict Management

Many of our clients use DiSC training and coaching to address conflict management. The Everything DiSC Classic Facilitation System is a great resource that contains a number of ready-to-use, fully-scripted course outlines and participant handouts for conflict management and a variety of other applications.

The facilitation system includes the following training modules for conflict management:

• Managing Conflict and Resistance (Full-Day Seminar)
• Reducing Conflict (Full-Day Seminar)

Everything DiSC Classic is appropriate for trainers and coaches who use the following profiles:

* DiSC Classic Paper Profile
* Online DiSC Classic 2.0 Profile
* DiSC PPSS Online (General Characteristics Report)

Click to view a complete list of the training modules found in the Everything DiSC Classic Facilitation System.

FREE DISC Webinar

By now you've heard about Everything DiSC, the newest DiSC Profiles and Facilitation Systems from Inscape Publishing.

But what makes these DiSC profiles different from the original DiSC Classic Online 2.0 Profile? Should you incorporate them into your 2010 training initiatives?

Attend a special Everything DiSC webinar to find out how the Everything DiSC Profiles and Comparison Reports are helping organizations build stronger teams, reduce conflict, and improve sales effectiveness.

Date: Thursday, January 21
Time: 12:00-1:00 pm Eastern (11:00 CST 10:00 MST 9:00 PST)

Sign up for the FREE Everything DiSC vs. DiSC Classic Webinar

Establishing Effective Communication Channels

I recently had a conversation with a DiSC Trainer who was concerned about an upcoming DiSC Training she had scheduled. The team was experiencing some conflict and upon reviewing their completed profiles (they used the DiSC Classic 2.0 Online Profile), she could see why. Everyone was a high D or C. When I was talking with her about the session, it reminded me of a great article that identifies the success of working with a team very similar to hers. I decided to share it with you...

DiSC training helps establish Effective Communication Channels

Do any of you have success stories or testimonials to share? If so, please feel free to post in a comment below, or try out our new service – write your own testimonial to be posted on our site!

The DiSC Experts at Resources Unlimited

Everything DiSC Sales Profile

One of the first things I learned when I started working at Resources Unlimited is that not everyone responds the same way to a sales pitch. While it was very enlightening and extremely helpful to learn the processes of selling to our customers, I had a personal experience, where I was the customer, that made me have one of those, “a-ha!” moments. It was then that I truly realized how different each person is and how every sales person needs DiSC training!

Recently, a new sales assessment was released called the Everything DiSC Sales Profile. This new DiSC profile is a 22-page report that uses a circular graph to show your location within the DiSC model. It was designed to help salespeople learn to communicate more effectively and improve their sales relationships by covering three main objectives:

1. Understanding their own DiSC Sales Style
2. Identifying and understanding their customer’s DiSC buying styles
3. Adapting their DiSC Sales Style to meet their customer’s needs

Additionally, the Everything DiSC Sales Profile also includes post-training reinforcement with five personalized Customer Interaction Maps.

To enhance the DiSC assessment, an entire sales training program was developed. The Everything DiSC Sales Program provides everything necessary to deliver valuable DiSC Sales Training using the Everything DiSC Sales Profile.

Have YOU tried the new Everything DiSC Sales Report and/or Sales Program? If so, we would love to hear about your success stories. Please comment below or contact us at 515/278.1292 or info@ResourcesUnlimited.com.

The DiSC Experts at Resources Unlimited