Mar 28, 2013

Response to Conflict

Conflict – we all experience it no matter how hard we try to avoid it.   You may be a peaceful, calm person normally but all it takes is someone to come into our office and throw a new project on your desk and let you know you have one-week to put together a presentation.  This may not bother some people but to make things more tense, you have to work with someone who’s work style is completely opposite of you.   If you are still not worried about it, congratulations, you know how to master conflict and I applaud you!

Now, for those of you who just the THOUGHT of this happening to you causes a great deal of stress, take a moment to breathe.  We have some tips for you to work through conflict more effectively and avoid those ineffective behaviors that seem to seep out when you are faced with it.

First, let’s go over the general responses of each style.
Dominance: First response in conflict is going to be demanding.  The goal of a D style is victory – they fear loss of control or being taken advantage of.  As conflict increases they go from assertive to demanding.  Some adverse behaviors that are reflected by a D style in conflict are:
  • Becoming aggressive and autocratic
  • Creating a win/lose outcome
  • Refusing to bend
  • Overpowering with force

influence: Focusing less on logic like the D styles tend to do, i’s want acknowledgement and when this is in jeopardy, they are about emotions.  The feelings may not come out in the most professional way and can vary from pouting, exaggerating, or personal attacking.  Adverse behaviors exhibited by i styles are:
  • Wanting to be heard
  • Glossing over tension initially
  • Verbalizing feelings impulsively
  • Personal attacking

Steadiness: While D’s goal is victory and i’s work towards acknowledgement, S’s want harmony and when is this in risk, they tend to become quiet.  Now this may look to others as they are complying or giving in but in reality, they are processing what is being said and the info is simmering.  Eventually the frustration and anxiety boils over.  Behaviors that are a response to conflict for S’s are:
  • Avoiding aggression
  • Trying to save relationships
  • Accommodating or giving in
  • Simmering beneath the surface

Conscientiousness: The C style tends to withdraw in conflict even though their goal is justice.  They fear they will make a mistake and become defensive with they may be wrong.  C’s never stop strategizing for how they think they are correct.  Opposite of a D style, they tend be autocratic first then aggressive.  Some key behaviors as a response to conflict that you will see are:
  • Becoming defensive
  • Strategizing in controlled fashion
  • Resisting passive-aggressively
  • Overpowering with logic and facts

So now that we now how each style tends to react to conflict how do we cope with our own style or help others in the face of conflict.  Each person must determine how to best handle their ineffective behaviors and learn a more positive approach.  Below you will find some suggestions on how you or someone you may know can better approach a conflict with other styles.

  • Approach the situation thinking about it from a different way
  • Do not “corner” them and make them feel uncomfortable
  • Find workable answers quickly but don’t allow them to push the pace

  • Effectively communicate through listening
  • Ask open ended questions that allow them to communicate
  • Collaborate

  • Ask more indirect questions to reduce sense of conflict
  • Establish a decision-making timeline for a thought out but efficient timeline
  • Let them voice what they are feeling sooner rather than later

  • Allow time to process other points of view
  • Use rationale for arguments and not feelings
  • Refrain from taking skepticism personally

These are just a few suggestions on how to address conflict with others.  Do you have a different approach that works well for you? Feel free to share it with us by sending us an email or commenting below. 

For a more personalized approach to handle different styles, complete an Everything DiSC Workplace Assessment to learn how to create a more effective working environment!

Mar 21, 2013

2012 Inscape Diamond Award Winner

March 11, 2013 – Clive, IA
Inscape Publishing, a Wiley brand, and leading provider of assessment-driven classroom learning solutions, today announced local business Resources Unlimited has been honored as an Inscape Publishing Diamond Award Winner, Inscape’s highest award level. In 2012, less than 1% of Inscape Distributors earned the honor of Diamond Award.
"We are excited about Barbara Stennes’ commitment to bringing our trusted learning tools to the marketplace,” said Jeffrey Sugerman, Inscape’s CEO.  “Today’s workplace issues are varied, complex, and challenging—and our Inscape Award Winners are dedicated to raising the bar in providing industry-leading solutions that offer real value to their clients.”

About Resources Unlimited
Barbara Stennes, is CEO/President of Resources Unlimited & de Bono Consulting. She has been an authorized Inscape Distributor since 1980. Resources Unlimited offers DiSC based assessments, other personalized training assessmentscertifications, customized DiSC training seminars and facilitator tools.
“Resources Unlimited work is helping people learn to be better leaders, managers, and individual contributors,” Sugerman says. “Organizations are becoming stronger and more efficient as a result. We are proud to have Resources Unlimited as a partner.”

About Inscape Publishing
Acquired by John Wiley & Sons, Inc. in February 2012, Inscape Publishing, Inc. is a leading developer of DiSC®based corporate training and assessment solutions. Inscape recently launched Everything DiSC®, its thirdgeneration applications that combine online assessment, classroom facilitation, and posttraining followup reports to create powerful, personalized workplace development experiences. With a global network of nearly 1,800 independent distributors, Inscape’s solutionfocused products are used in thousands of organizations, including major government agencies and Fortune 500 companies. Every year, more than a million people worldwide participate in programs that use an Inscape assessment. Inscape products have been translated into 30 different languages and are used in 70 countries. For more information, visit

Mar 19, 2013

Client Success Story

We love hearing success stories from our clients about how DiSC has worked for them in their organization and how they plan to use it in the future.  Recently, we had a client write an article regarding how he used DiSC to standardize the hiring process within his organization by determining the best fits for their company.  

Resources Unlimited was able to get him up and going with using the Everything DiSC Workplace profile and help guide him through it.  To learn more about how we can help you, please feel free to contact us at 515.278.1292 or send us an email!

To read the article on how our client used DiSC in his workplace, click here.

Mar 12, 2013

Let's Take A Trip - DiSC Activity

Have you ever thought about how different styles plan a trip?  Are you more of a throw whatever into a suitcase and head out the door with no destination in site? Or maybe, you take years to plan your “dream vacation” planning out everything you are going to do down to where you will stop for fuel?  As you can imagine, your planning style or even “ideal” vacation may be influenced on your style.
Below you will find an activity to use during a training session or maybe even at your next family get together that helps dig into one’s DiSC style by merely looking at how they plan for a trip.
·         Divide the group into D, i, S and C groups. For larger groups, break down into smaller groups (for example, there may be 2 D groups, 1 i group, 1 S group, and 2 C groups).
·         Using flip chart and markers, have the group as a whole describe the type of trip they are going to take together.  Suggest they draw pictures of location, what they will bring, what they may do, how they will travel, etc.  Allow approximately 5-7 minutes to complete.
·         Once the time has lapsed, have each group describe their trip that they came up with and debrief the different styles and how they are reflected in the “trip”
Hang the posters around the office area as a reminder of each others styles and how this may be a part of how they do their job in the workplace!
Alternative Idea: Have each group design their ideal house – what does the outside look like, where is it located, what is a must in the inside, etc. 
Have a favorite activity? We would love to hear about it.  Send us an email!

Mar 8, 2013

Updated Training Schedule

Below you will find the updated 2013 DiSC Training Schedule with Resources Unlimited.  To sign up for a certification, please contact us at 515.278.1292 or on our website via the links provided!

Classroom Certification in Minneapolis, MN
May 14-15, 2013 (space is limited – contact us for availability)
June 4-5, 2013 – NEW!
July 9-10, 2013
September 18-19, 2013
October 22-23, 2013
December 3-4, 2013

If you do not have time to attend one of the sessions in Minnesota, we do offer virtual and in-house train the trainer sessions.  Contact us today for more information and pricing!

For a full list of training sessions provided by Resources Unlimited, please click here!

Please note, the classroom certifications are for the Everything DiSC product line. If you are interested in the DiSC Classic Certification options, we will be happy to assist you!