Ask Great Questions, Listen - Keys to Becoming Approachable

Meredith Bell's most recent article offers great advice for becoming more approachable. Engage people in a topic they care deeply about by asking great "passion-finding" questions to get the conversation flowing naturally. Then listen carefully so you can ask follow up questions to discover what matters most to them.

Read Are You Approachable?

For those looking to boost their listening skills, I recommend the Personal Listening Profile, an online assessment that helps you learn to listen and respond with purpose.


The DiSC Experts at Resources Unlimited

New Customer Service Article: Why Customer Service Matters NOW

A new article by Meredith Bell reinforces how critical it is to make sure customers are having extraordinary experiences with your organization. Click to read Why Customer Service Matters NOW

The DiSC Experts at Resources Unlimited

New Everything DiSC Pulse Article: Training in Tough Economic Times

A survey of recent trainees shows 77 percent of their organizations continue to put a strong emphasis on providing training, despite the current economic climate.

Read the full Training Magazine article by Inscape Publishing's Mark Scullard and Jeffrey Sugerman>>

The DiSC Experts at Resources Unlimited

Next 3 DiSC Certifications in Minneapolis

Attend an Inscape Publishing Everything DiSC Classic Certification to demonstrate your commitment to excellence and innovation, and to ensure that you're grounded in the newest DiSC research.

DiSC Certification participants leave with a full understanding of the history, theory, and interpretation of DiSC, the Everything DiSC Classic Facilitation System, the DiSC Classic Profile, and the complete line of DiSC reports.

Register for Everything DiSC Classic Trainer Certification

• April 21-22
• July 14-15
• September 22-23

DiSC Certification in San Diego 25% Off

Resources Unlimited is offering a 25% discount when you register for the March 25-26 DiSC Certification in San Diego by March 16. Register for DiSC Certification online or call 800.278.1292.

This only applies to the March Certification.

For additional San Diego training specials, visit http://www.debonoconsulting.com.


The DiSC Experts at Resources Unlimited

DiSC Helps with Career Transition

Times are tough. More and more people are facing a layoff, wondering what to do next. I read an article yesterday that advised people to consider it a unique opportunity, to take charge of the situation, figure out what you really want to do, and create your own future.

Roger Wenschlag's book We Hug in the Hallways Here could not have hit the shelves at a better time.

Using the DiSC model and case studies, Wenschlag zeros in on style-based motivators and demotivators that can make or break job success. The book describes each of the 4 DiSC styles in-depth, offers case studies of real people in their favorite jobs, and gives tips and recommendations about the kind of work and work cultures that best fit someone of that style.

Take the DiSC Profile and read We Hug in the Hallways Here to help yourself or someone you know find their next job or career.

New Use for Everything DiSC Management!

The newest facilitation System from Inscape Publishing, Everything DiSC Management, has recently been used for Teambuilding!

As with the DiSC Classic, one of the many benefits of utilizing the tool is that every person is able to gain new insights to understanding themselves and others. This knowledge alone helps to build teams. If you are able to take the team even further through the process, they are not only able see how effective they are as managers, but they can also envision the effectiveness of the team.

One of the benefits of using the Everything DiSC Management Profile in a teambuilding setting is that you can help to mold a management team that can rely one another and have that common language in DiSC. Finally, one of the best benefits is that this program lends itself to follow up work, which is where trainers have a genuine opportunity to see growth.

For more information about Everything DiSC Management and other Inscape Publishing training materials, please visit us at http://www.resourcesunlimited.com/.

The DiSC Experts at Resources Unlimited

Everything DiSC Pulse - New Training Magazine Column

Inscape Publishing's director of research, Mark Scullard, and president and CEO, Jeffrey Sugerman, debuted a new column, "Everything DiSC Pulse," in the "Training Today" section of Training magazine last month.

In each column they will offer "a learner's perspective on training: what's important, what works, and what doesn't work for learners" and will elaborate on their findings.

In their first column, Learners Say: Simple Techniques Improve Training, Scullard and Sugarman discuss their recent study about common training techniques, and how the presence (or absence) of those elements impacts job effectiveness.

Their findings show that when training included "problem-solving exercises, multiple examples, practice, and action planning, participants noted a significantly greater impact on self-perceived job effectiveness. "

Click here to read the full column: http://www.trainingmag.com/everythingdisc


The DiSC Experts at Resources Unlimited

Establishing Effective Communication Channels

I recently had a conversation with a DiSC Trainer who was concerned about an upcoming DiSC Training she had scheduled. The team was experiencing some conflict and upon reviewing their completed profiles (they used the DiSC Classic 2.0 Online Profile), she could see why. Everyone was a high D or C. When I was talking with her about the session, it reminded me of a great article that identifies the success of working with a team very similar to hers. I decided to share it with you...

DiSC training helps establish Effective Communication Channels

Do any of you have success stories or testimonials to share? If so, please feel free to post in a comment below, or try out our new service – write your own testimonial to be posted on our site!

The DiSC Experts at Resources Unlimited

It's All About Personality: DiSC Drivers

Communication works only from one member of "us" to another. Communication in organization—and this may be the true lesson of our communication failure and the true measure of our communication need—is not a means of organization. It is the mode of organization. —Peter F. Drucker, 1973

I think as trainers and users of DiSC, we all love to learn more about the tools, including ways they are used and how to most effectively use them. With the release of the new Everything DiSC Application Library, a new DiSC model is introduced. The new circular model is simple and intuitive, but it conveys a great deal of information about a person’s DiSC Profile at a glance.

In light of new knowledge, I want to share a great article with you. It’s called It’s All About Personality: DiSC Drivers.

Do you have any feedback or success stories about ways YOU have used the DiSC Application Library (Everything DiSC Classic, Everything DiSC Management, or Everything DiSC Sales)? If so, I would love to hear from you! Please feel free to post...

The DiSC Experts at Resources Unlimited

Everything DiSC Management Featured in Training Magazine!

The newest facilitation System from Inscape Publishing, Everything DiSC Management, has recently been featured in Training Magazine! The featured article is located in the Products & Services section of Manage Smarter.

Training Mag writes, “Inscape Publishing, a provider of assessment-driven classroom learning solutions, launched Everything DiSC Management. Through the use of a research-validated online assessment, six hours of classroom facilitation, video, and a 26-page personalized management-specific report, the course is designed to teach managers how to adapt their styles to maximize employee effectiveness.” Click here to read the entire article.

For more information about Everything DiSC Management and other Inscape Publishing training materials, please visit us at http://www.resourcesunlimited.com/.

The DiSC Experts at Resources Unlimited

Celebrity DiSC Styles & DiSC Humor

It’s a busy time in the news these days with the upcoming election. One thing that I love to do when the news starts to flair up is to try and decipher the behavioral styles of the people that I see on TV. It can be a movie star, a TV show character, or your local news anchorperson! Doing this little personal DiSC exercise proves to be very entertaining to me. Here are some examples of public figures that we have analyzed:

¨ High D’s

o David Letterman
o Tiger Woods

¨ High i’s

o Oprah Winfrey
o Jay Leno

¨ High S’s

o Mother Theresa
o Martin Luther King

¨ High C’s

o Woody Allen
o Martha Stewart

I would love to hear about your predictions about the following political figures’ DiSC behavioral styles! Please post your responses in a comment!

¨ Hillary Clinton
¨ John McCain
¨ Barack Obama
¨ George W. Bush

Another thing I love to do is read through some DiSC Humor. For example:

Getting on a busy elevator…

¨ The D walks up, gets on the elevator, and pushes the button that closes the door.
¨ The i lets other in, says “Always room for one more,” and “Come in, you’re going to be late; we’ll wait for you!”
¨ The S will wait in line, moving from one line to another, appearing unable to make a decision.
¨ The C will get on the elevator. If it’s crowded, the C will count the number of people and, if the number is over the limit, will make someone get off.

The DiSC Experts at Resources Unlimited

Shifting DiSC Styles

On one of our recent DiSConference calls, Judy Zitzloff introduced an AWESOME exercise! It certainly ranks in my top 3 to date… I want to share it with everyone because of the diversity of the activity. It can be used in several situations, including the following:

• Teambuilding
• Communication
• Conflict Resolution
• Adapting to Change
• Problem Solving

I have attached this great DiSC exercise for you to try in your next session. Please feel free to post your successes, or other exercises that you have found valuable and want to share.

P.S. If you need a list of the DiSC trainer tools available for use, click here. All of the tools mentioned in your Everything DiSC Facilitation System are available on the DiSC trainer tools page.

The DiSC Experts at Resources Unlimited

Congrats to ASTD Central Iowa Chapter!

ASTD (American Society for Training & Development) is the world's largest association for training and development professionals.

This month ASTD recognized the 60-year-old Central Iowa Chapter as ASTD Chapter of the Month.

To join ASTD Central Iowa, visit http://www.astdiowa.org.


-Barbara Stennes, Resouces Unlimited President and CEO
ASTD Iowa Chapter Past-President and Board Member for 5 years

New DiSC Profile Helps Managers Bring Out the Best in Every Employee

We're very excited about the latest DiSC training program from Inscape Publishing's "Everything DiSC" series.

The Everything DiSC Management Profile provides a 26-page report that helps managers understand themselves, their employees, and their own bosses.

Everything DiSC Management focuses on 5 important areas of management:

1. Your DiSC Management Style


2. Directing and Delegating


3. Motivation


4. Developing Others


5. Working with YOUR Manager

Clients are raving about the customization options Everything DiSC Management offers.

The profile itself is EPIC-based so you can run it right from your own EPIC Account. This allows you to remove or rearrange pages, print only selected sections, or customize the report title.

For example, you could alter the report cover to say, "XYZ Company Management Report" rather than the default title "Everything DiSC Management."

The Everything DiSC Management Facilitation System includes 6 one-hour modules, fully-scripted facilitation with interactive learning activities, facilitator notes, participant handouts, research information, and engaging video built right into the PowerPoint presentation.

Get the full details about Everything DiSC Management at http://www.resourcesunlimited.com/.

The DiSC Experts at Resources Unlimited

A DiSC Question - I'm Stumped!!

Last week I had a great question about the DiSC Profile, specifically the word version. Here is the DiSC question I received:

When looking at the DiSC report on the page with the graph that shows the tally box scoring, what does the column “N” mean? Here is an example of what I am asking to learn more about:

			D	I	S	C	N
DiSC Tally Box		Most	12	6	4	5	1
		Least	2	5	12	9	0
		Different	10	1	-8	-4

This DiSC question stumped me! I had never heard it before in my 5 ½ years with Resources Unlimited! After some research and a conversation with the publisher, I had an answer. I decided that it is definitely one to be shared. Here is the response I sent:

In all psychological assessments, the null value is used to “level the playing field” for all of the scales. The values that are null (N) do not get measured by any of the scales. An example of this could be the word “happy.” Let’s say that happy would be an “i” word. Well, just because “unhappy” is the opposite, it doesn’t necessarily mean that it is a characteristic of a high “C.” In other words, the word might fit in a “most” category, but not in a “least.” They recommended that you review the research report below. Page 13 was specifically noted…

http://www.resourcesunlimited.com/images/DiSC_Validation_Research_Report.pdf

Has anyone else ever received this DiSC question? If so, how did you respond?

The DiSC Experts at Resources Unlimited

Bring DiSC to a Broader Range of Learners

Did you know there are two response style options for the Online DiSC Classic 2.0 Profile for those who have an EPIC Account?

1. DiSC Word Version—The respondent is presented with four words from which he/she chooses one that is "Most Like Me" and one that is "Least Like Me."

2. DiSC Phrase Version—The respondent is presented with four phrases from which he/she chooses one that is "Most Like Me" and one that is "Least Like Me."

The phrase option allows you to bring DiSC to a broader range of learners as the responses are written at a sixth-grade reading level. It's a great option to use with learners who speak English as a second language.

Both the word and phrase response versions produce the same DiSC Classic 2.0 Report and both response style reports may be used when generating DiSC Group Culture Reports.

Visit the EPIC Account Help section or call 800.278.1292 to learn how to select the DiSC Phrase response style for your Online DiSC Classic 2.0 Profiles.

Note: The Phrase Response version is also available for the DiSC General Characteristics Report.

The DiSC Experts at Resources Unlimited

Everything DiSC Sales Profile

One of the first things I learned when I started working at Resources Unlimited is that not everyone responds the same way to a sales pitch. While it was very enlightening and extremely helpful to learn the processes of selling to our customers, I had a personal experience, where I was the customer, that made me have one of those, “a-ha!” moments. It was then that I truly realized how different each person is and how every sales person needs DiSC training!

Recently, a new sales assessment was released called the Everything DiSC Sales Profile. This new DiSC profile is a 22-page report that uses a circular graph to show your location within the DiSC model. It was designed to help salespeople learn to communicate more effectively and improve their sales relationships by covering three main objectives:

1. Understanding their own DiSC Sales Style
2. Identifying and understanding their customer’s DiSC buying styles
3. Adapting their DiSC Sales Style to meet their customer’s needs

Additionally, the Everything DiSC Sales Profile also includes post-training reinforcement with five personalized Customer Interaction Maps.

To enhance the DiSC assessment, an entire sales training program was developed. The Everything DiSC Sales Program provides everything necessary to deliver valuable DiSC Sales Training using the Everything DiSC Sales Profile.

Have YOU tried the new Everything DiSC Sales Report and/or Sales Program? If so, we would love to hear about your success stories. Please comment below or contact us at 515/278.1292 or info@ResourcesUnlimited.com.

The DiSC Experts at Resources Unlimited

Resources Unlimited's Helpful Audio Descriptions For Inscape Publishing's Products and Services

Recently we have been experimenting with new ways to enhance the visitor experience on our website. We chose a couple of topics that are frequently questioned and recorded some helpful audio descriptions. We know that you don’t always have time to attend a webinar on a specific topic of interest. These descriptions were designed with respect of your time in mind, as the longest one is 4:19 in run time. Currently, we have three topics posted. I have included short description of each below:

1. EPIC – How to assign an access code – Click here to log in to your EPIC Account and follow along!
2. EPIC – Learn about how an EPIC Account can benefit you
3. DiSC Certification – Learn about your options for becoming a certified DiSC Trainer

Are there any specific topics that YOU think would be helpful to cover in an audio description? If so, please leave your request in a comment, or feel free to contact us using the information below:

Phone: 515.278.1292
Email: Info@ResourcesUnlimited.com\

The DiSC Experts at Resources Unlimited

DiSC Action Planners

Would you like a unique DiSC-based tool to keep DiSC alive in your organization? If so, use the DiSC Action Planners to Extend the Power of DiSC.

All of the action planners are available in a paper format or an online format. If you choose to use the online action planners, you can send them electronically through your EPIC Account!

DiSC Action Planners help people take the insights gained from DiSC and apply them to specific business applications. These concise, four- to six-page action planners provide a simple, cost-effective way to help employees focus on DiSC behaviors to learn how to interact more effectively with others and develop plans for achieving their goals. Choose from any of the following action planners:

DiSC Sales Action Planners are used to help sales people recognize potential customers' styles and choose the right selling strategy. They can also be used as a guide when preparing for a sales presentation.

DiSC Management Action Planners can be used to help managers recognize the styles of the people they manage and choose the right management strategy. They help managers plan actions to direct and support others. Additionally, they can be used whenever a manager prepares for interacting with an employee.

DiSC Customer Service Action Planners can be used to help customer service professionals recognize their customers' styles, choose the right servicing strategy, and adapt to the customer's style. They include tips on how to plan, initiate, and interact with the customer.

DiSC Managing Performance Action Planners are used to help managers recognize others' styles and choose the right management approach for managing performance. They help managers plan actions to direct and support another's performance. Additionally, they can be used whenever a manager prepares for interacting with a subordinate about his or her performance.

The DiSC Experts at Resources Unlimited

Top 5 Things to Ask When Choosing a DiSC Profile

It’s common for people to have lots of DiSC questions when choosing a DiSC assessment to use. Below you will find a short list of some of the most important questions to ask.

1. Is it an Inscape Publishing assessment? – Inscape Publishing is the pioneer and leading provider of assessment-driven classroom learning solutions that develop interpersonal skills such as:

• Communication
• Teambuilding
• Time Management
• Conflict management
• Sales
• Leadership

Every year, more than a million people worldwide learn how to work more effectively with others by using Inscape products. Their solution-focused programs, based on DiSC® and other recognized learning models, are used in thousands of organizations, large and small, including major government agencies and more than 135 of the Fortune 500. Our products have been translated into 24 different languages and are used in 50 countries.

2. Is it valid & reliable? – Resources Unlimited and Inscape Publishing are committed to maintaining the highest standards of instrument development and application through careful research and development processes. We ensure all of our DiSC® instruments offer valid scores and accurate feedback to the respondent. Each DiSC instrument is designed to provide reasonably accurate interpretations or feedback based on your scores. We have numerous research reports available for your review.

3. Is it backed by the power of EPIC? - EPIC is your virtual warehouse of over 40 online learning assessments including our best-seller, the Online DiSC Classic 2.0 Profile from Inscape Publishing! EPIC is an easy-to-use, password-protected, secure, web-based platform that allows you to assign access codes anytime of day or night to your participants for Inscape Publishing's online learning assessments.

4. Is customer service & staff readily available? – Our Customer Service Team is committed to helping you align training with your organization's strategy. We are eager to provide highly-qualified advice and support about our paper and online learning and training assessments, customized training and facilitation services, and certification programs. You'll feel relieved to hear our friendly voices each time you call. Our representatives are available from 8:00 am - 5:30 pm Central Time, Monday - Friday. Call us at 515.278.1292 or toll-free at 800.278.1292.

5. Does it come in different formats & offer other report options? – Most all of our assessments are available in both a paper and an online format. Additionally, many assessments have group and/or facilitator’s reports available, along with supplemental reports for advanced learning.

The DiSC Experts at Resources Unlimited

DiSC Exercises

I had an interesting call with a client a couple of weeks ago about DiSC exercises and training tools. She was preparing to do a teambuilding session with a group of high level managers in a well-known construction company. She explained to me that she had been struggling with this group because collectively, they could not come up with a single idea that everyone agreed on. Each individual believed that his or her idea was best and no one was interested in compromise. While I was 99% sure that I already knew the answer, I asked her what the group culture was. Not surprisingly, she told me the 100% of the group had a primary or secondary D. We started to discuss some options for exercises that this group would open communication lines. We settled on two main exercises and I have attached instructions for each of them.

• QuikDiSC Exercise
• DiSC Sales Action Planner Exercise

One of my favorite things about DiSC is its versatility. You can create your own exercises or mold existing ones to suit your needs, and it’s helpful in essentially any situation.

For more information, please visit our website at http://www.resourcesunlimited.com/ or call us at 515.278.1292.

The DiSC Experts at Resources Unlimited

How Can The Online DiSC Classic 2.0 Profile Save You Time?

Have your DiSC participants complete the Online DiSC 2.0 Profile BEFORE your DiSC training or coaching sessions to save valuable time. The DiSC Classic 2.0 is sent out and scored electronically, so you won't need to administer and score a paper assessment during your DiSC session.

Right after you place your DiSC 2.0 order with Resources Unlimited, we'll send you an email(s) containing your access code(s) and link to the DiSC 2.0 response form.

You'll just need to forward one email to each participant. They'll click the link and complete the 28-response profile online in about 10 minutes. The DiSC 2.0 Profile is generated instantly so participants can print out their DiSC Profile, save it on their computer, or forward their DiSC 2.0 to someone else.

If you don't want participants to view their DiSC 2.0 before your DiSC session, you'll want to order an EPIC Account, which lets you print DiSC reports to hand out. EPIC Accounts are so popular with our clients because EPIC is easy to use and gives administrators more control.

The DiSC Experts at Resources Unlimited

Customize Your DiSC Training With Six Supplemental Reports

Make your DiSC initiatives even more effective by using one or more of the six supplemental DiSC Classic 2 Plus Reports with the tried-and-true Online DiSC Classic 2.0.

The 6 supplemental reports include:

1. Strategies for Creating a Positive Relationship - This report describes how to establish a relationship with the respondent that is based upon trust and mutual respect.
2. Relating to People and the Environment - This report explains how the respondent interacts with peers and interprets his or her environment.
3. Strategies for Managing - This report looks at ways in which people can most effectively manage the respondent.
4. Approach to Managing Others - This report analyzes the respondent's management style and behavior toward subordinates.
5. Strategies for Sales Management - This report examines the methods that people can best use to manage the respondent in a sales environment.
6. Approach to Selling - This report describes how the respondent performs essential steps in the sales process.

These reports can be used a la carte based on your particular needs. Simply select one or more of the supplemental reports within your EPIC Account while assigning Online DiSC Classic 2.0 access codes. Resources Unlimited can also add these supplemental reports to any Online DiSC Classic 2.0 Profiles we generate for you. Questions? Call 515.278.1292 for more information.

Why An EPIC Account Is A Must-Have For DiSC Trainers

An EPIC Account gives DiSC trainers, coaches, consultants, and other busy professionals a simple way to deliver DiSC and other online EPIC profiles right on the Internet.

With EPIC you'll have access to the Online DiSC Classic 2.0 and all of Inscape Publishing's online learning assessments through your own secure EPIC Account. From your computer you can administer access codes that allow people to complete their DiSC assessments online.

Once a respondent completes their profile, the report is generated automatically and goes to the respondent or to you—you decide!

You'll also have access to group reports and can brand all reports with your own logo, company name, and contact information.

Resources Unlimited offers new EPIC clients a FREE EPIC Account with the purchase of just 300 EPIC Credits, and our customer service team will walk you through the features of your new EPIC Account by phone to get you started quickly.

Visit the EPIC Account page on the Resources Unlimited website where you'll find a list of the EPIC online assessments with samples you can download. You'll also be able to listen to an audio description of EPIC, and can order your new EPIC Account online.

How Can DiSC Help Your Organization?

With 30 years of proven reliability and over 40 million users worldwide, the original DiSC Classic Profile is the most trusted learning assessment in the industry. Designed to complement and supplement existing training programs, DiSC Classic can help you bring out the best in your employees.

DiSC Solutions help employees at all levels:

• Understand their own behavior and learn how and when to adapt their behavior
• Improve communication and reduce conflict
• Promote appreciation of differences
• Enhance individual and team performances

Our interactive two-day DiSC Certification, December 5-6 in San Diego, will immerse you in the newest DiSC research and provides a way for you to demonstrate your commitment to employee performance and productivity.

DiSC Trainers will receive over $1,900 in DiSC training materials including ready-to-use, fully-scripted course outlines to create solutions for teambuilding, communication, conflict, interpersonal effectiveness, management, and sales.

You’ll also learn how to customize your own training, coaching, and consulting solutions based on the unique needs of your organization or clients.

Visit the Resources Unlimited website to learn more about DiSC Certification and checkout all of our upcoming dates and locations.

Train Frontline Managers More Effectively Using The Power of DiSC

idXready DiSC Frontline Management is a new, innovative training program from Inscape Publishing. DiSC Frontline Management provides DiSC trainers with a fully-scripted half-day training program that is perfect for those who are in a supervisory role or first-level management role. Trainers will also receive cutting-edge video that's built right into the PowerPoint presentation.

DiSC Frontline Management Video Sample

Click the image for Sample PowerPoint, Leaders's Guide, Workbook, & Video (See slide 7 for video sample)

DiSC Frontline Management Participants Will:

• Learn four different approaches to management
• Discover their own unique management style
• Understand their unique strengths and challenges as managers
• Recognize how they manage when communicating, delegating, directing people, developing people, decision-making, managing time, problem-solving, motivating others
• Identify different responses to their management strengths and understand how strengths can be overused
• Create individual action plans based on their unique management strengths and challenges to aid them in managing productively and effectively

Visit the Resources Unlimited site for information on idXready DiSC Frontline Management and to order this powerful facilitation package today!

What's In The Online DiSC Classic 2.0?

We're often asked what's included in the Online DiSC Classic 2.0 Profile. The following describes the four different sections that you'll receive with your own personalized DiSC 2.0 report.

Section 1 of the Online DiSC Profile is devoted to your unique behavioral style and contains your DiSC Graph.

In Stage 1, you'll see an in-depth, personalized narrative of your highest DiSC Dimension(s). The narrative describes patterns of interpersonal preferences, behaviors, and emotional reactions.

In Stage 2 you'll explore your Intensity Index to become more aware of your potential strengths and weaknesses.

Stage 3 will help you discover how the D, i, S, and C dimensions combine to form your unique DiSC Classical Profile Pattern. This section includes:

• Your Motivation: A description of the basic incentives and personal goals that drive you to interact with other people the way you do. Also describes the patterns of behavior that result from your unique motivations.
  
• Your Work Habits: A description of your behavioral tendencies at work, including how you get things done, how you influence others, goals that are important to you, and what situations you tend to avoid.
  
• Insights for You: Tips for maximizing your personal and interpersonal effectiveness.

Section 2 covers the DiSC model and includes descriptions of the four DiSC Dimensions with corresponding tendencies, needs, preferred environments, and effectiveness strategies for each.

Section 3 of the Online DiSC 2.0 gives an overview of all 15 of the DiSC Classical Profile Patterns. Read descriptions of the emotions, thoughts, and behaviors associated with different interpersonal styles.

Section 4 provides the technical information used to score your responses and generate DiSC feedback.

Learn more about the DiSC 2.0, view a sample Online DiSC Classic 2.0 Profile, and purchase the DiSC 2.0 Profile in our online store.

idXready Video Reduces Prep Time For Trainers

One of the most popular features of the 6 new idXready training programs from Inscape Publishing is the video, which is built right into the PowerPoint presentation. Trainers no longer need to toggle between their PowerPoint and video—the right video clip is shown with the click of your mouse. This reduces prep time and eliminates the need to for VHS or DVD equipment.

The contemporary idXready video is edgy, memorable, and sets the stage for turning training into action when participants return to work.

Get more information and check out samples of each idXready video, PowerPoint, participant workbook, and leader's guide on the Resources Unlimited website:

• idXready DiSC Frontline Management
• idXready DiSC Conflict Management
• idXready DiSC-Powered Selling
• idXready Capitalizing on Team Talents
• idXready Collaborative Skills for Teams
• idXready Improving Your Listening Skills

Close More Sales Using a DiSC-Based Approach

Resources Unlimited President, Barbara Stennes, attended ASTD with Inscape Publishing in June to help promote Inscape's newest training programs, idXready. The feedback they received was amazing. Visitors to the booth were impressed by the outstanding quality of the materials, the contemporary video, and the fact that the training program is ready for DiSC trainers to use immediately.

Using DiSC to identify and adapt to the differences in customers can help reduce the likelihood of miscommunication and lost sales, and can help your salesforce develop positive relationships with all types of customers.

DiSC-Powered Selling from Inscape Publishing is the newest and most innovative DiSC sales training program on the market. DiSC-Powered Selling helps participants understand their own selling tendencies and their customers’ needs so they can adapt when needed for better results.

DiSC-Powered Selling integrates and synchronizes all aspects of the DiSC learning experience, from participant pre-work to individualized workbooks; from video embedded right into PowerPoint to proven learning activities.

Visit the Resources Unlimited site for information on DiSC-Powered Selling.

DiSC Phone Coaching Sessions

Our personalized DiSC phone coaching sessions are customized to address your specific organizational objectives. One-on-one DiSC phone coaching will provide you with the assistance you need to design an effective DiSC training program, and will strengthen your investment in DiSC learning assessments.

DiSC phone coaching will give you the opportunity to speak one-on-one with one of our DiSC Certified Master Trainers with 20+ years of DiSC training experience.

DiSC phone coaching is available in one-hour sessions.

Whether you are a first-time user of DiSC learning assessments and need more in-depth information to learn how to interpret your results and incorporate the DiSC profile into your organization, or a DiSC trainer looking for additional DiSC activities, our DiSC Master Trainers will give you the information and confidence you need to achieve your organization’s learning objectives.

Our DiSC clients use DiSC phone coaching to take advantage of:

• A professional opinion to learn the best way to achieve your training goals
• A sounding board for your training ideas, which will ensure you are using the most effective DiSC exercises
• An experienced trainer to coach you during and after your purchase of DiSC assessments to ensure you use them most effectively

After your DiSC phone coaching session you'll feel better prepared to integrate DiSC learning assessments into your organization, and will have the information necessary to carry out your next steps.

Call 515.278.1292 for DiSC phone coaching information.

New Tutorial: Use the DiSC Role Behavior Analysis to Identify Job Fit

You can now view a movie tutorial about the DiSC Role Behavior Analysis on our website. Just click "DiSC Role Behavior Analysis Tutorial" at the top of the page.

By viewing the tutorial, you will learn:

• What is the DiSC Role Behavior Analysis Profile
• When to use the DiSC Role Behavior Analysis
• The What of the Job
• The How of the Job
• Explanation of the Button, Banner and Brochure ideal
• Conflicting Role Expectations
• How to use the DiSC Role Behavior Analysis
• Your Position and Roles Within
• Examples of Roles in a Position
• What you should do before responding
• After responding - what is learned
• Matching Style and Role Expectation
• Conflicting expectations
• Consensus Role Behavior Analysis Process

The DiSC Role Behavior Analysis was designed to identify role fit, identify training and development needs, and create a plan for stretching and redirecting for a better fit. This DiSC-based assessment is available in both online and paper formats. To compare results to the DiSC General Characteristics profile, the online format is required.

Questions? Call our DiSC Experts at 800.278.1292.

Choosing the DiSC Facilitator Report and/or DiSC Group Culture Report

Would you like to compile the DiSC results of your team?

Inscape Publishing has developed two DiSC Group Reports to help you analyze your team. These reports can be created after two or more people have completed the DiSC Classic 2.0 Online Report or the DiSC General Characteristics Online Report. Use the contents below to determine which report best suits the purpose of your upcoming DiSC session.

DiSC Group Culture Report

The DiSC Group Culture Report was developed to help you explore the DiSC style, or culture, of a group. Once you know the culture — its characteristics, advantages, and drawbacks — you're better prepared to open meaningful discussions with group members in a group setting or one-on-one.

The DiSC Group Culture Report provides a breakdown of your group members by DiSC style and Classical Pattern distribution, advantages and drawbacks of the culture in your group, and other issues to consider.

Unique Characteristics:

• The DiSC Group Culture Report was designed for beginner DiSC learners.
• This DiSC report does not include participant names, which allows for a safe jumping-off point to discuss your group’s culture.

DiSC Facilitator Report

The DiSC Facilitator Report is designed to help you better understand the diversity of interpersonal styles within your group so that you can help participants use their DiSC knowledge most effectively. The DiSC Facilitator Report provides a composite of your group's DiSC styles, allowing you to quickly and easily build customized group reports using data from DiSC Classic 2.0 or DiSC General Characteristics.

The DiSC Facilitator Report helps you identify the DiSC styles of both individual group members and the group itself.

Unique Characteristics:

• The DiSC Facilitator Report was designed with the DiSC Trainer in mind. Language style and report contents are written for someone who is more familiar with DiSC.
• This DiSC report includes names and each group members' DiSC Graph to help you facilitate your DiSC training session.
• This report allows you to compare your group distribution in the four styles against the general population.

When to Use DiSC Group Reports:

• When your focus is team development
• When you want to see the similarities and differences of group members' styles
• When you want to improve the group's understanding of each other, address conflicts in the group, or examine the group culture
• When you want to help group members understand how they fit into the culture of the group

Note: The DiSC Group Reports can include an unlimited number of participants.

Top 2 Books Referencing the DiSC Profile

The Great Connection by Arnie Warren:

This is a wonderful story of a wise man, Doc Crater, who shows you HOW to connect with others, but first guides you to connect with yourself, because that is The Great Connection.

You will learn the four behavioral styles, how to get people talking to determine their style, and the actual words to use to connect with your clients, prospects, family.

The 4-Dimensional Manager by Julie Straw

The 4-Dimensional Manager provides fascinating insights into individual work styles, practical suggestions, checklists and planners, and a research-based DiSC discovery tool.

Julie Straw is Vice President of Sales and Training for Inscape Publishing, creator of the DiSC Profile, and the world's leading independent developer and publisher of research-based personal learning tools for business.

2 Ways to Learn About DiSC Profiles and DiSC Training

We're hosting two virtual opportunities to learn more about the DiSC Profile in February!

A Taste of DiSC - An Introduction to the DiSC Profile

Join DiSC Certified Master Trainer, Linda Houts, as she discusses the key features of the DiSC Online Profile and shows you how this valuable tool will dramatically enhance employee and team performance in your organization.

As a participant, you will learn:

• How to interpret your DiSC profile results
• How to understand each of the 4 DiSC dimensions
• How DiSC was developed
• DiSC research and validity
• How to easily administer DiSC profiles to your entire organization

Plus, you'll receive 1 free DiSC 2.0 profile to use yourself or send to a friend!

Date: Thursday, February 22
Time: 2 PM EST, 1 PM CST, 12 PM MST, 11 AM PST
Cost: Complimentary

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DiSConference Call for DiSC Trainers

Join DiSC Certified Master Trainer, Judy Zitzloff, for a highly interactive session where you can share your ideas and ask questions of our Master DiSC Trainer and other DiSC Trainers.

As a participant, you will:

• Discover imaginative new ways other DiSC trainers are using the DiSC Profile
• Hear about the latest DiSC products, including the DiSC Group Culture Report, International Translations of the Online DiSC Profile, Everything DiSC Facilitation System, and EPIC
• Learn new interactive DiSC exercises you can use in your training sessions
• Discover creative new ideas for follow-up DiSC sessions
• Learn how to shorten your training sessions by using blended learning that incorporates the DiSC online training courses
• Learn how to handle questions from your participants
• Q & A

Date: Wednesday, February 28, 2007
Time: 2:00 pm Eastern Standard (1:00 pm Central 12:00 pm Mountain 11:00 am Pacific)
Cost: Complimentary

Send DiSC Profiles Online with an EPIC Account

If you are seeking a convenient, easy way to manage your DiSC Profile training and coaching, an EPIC Account is a great solution!

EPIC (Electronic Profile Information Center) is an online platform that provides a simple way to deliver our most advanced online learning instruments via the Internet.

EPIC Gives You More Options!

• Choose from over 40 profiles and group reports (including DiSC, listening, time management, team building, sales, management, and customer service focused assessments) within your EPIC Account.
• Send profiles in English, Spanish, German, French, Italian, Chinese, etc.
• Choose the report options you want: whether or not you would like the participant to view his/her own report, if you would like to include all graphs, the response style, etc.
• Customize the DiSC Profile notifications by including deadlines, seminar information, etc.

3 Key Benefits of Administering DiSC and other Learning Assessments via EPIC:

• Increased Productivity. The EPIC system takes care of scoring the profiles, saving time and increasing accuracy. You can quickly determine whether the participants have completed the assessment.
• Gain Administrative Control. You can issue profiles to anyone in the world via email, making the platform ideal for the needs of multi-location businesses. You can view, print, or email completed reports, as the system maintains an archive of completed profiles.
• Offer Enhanced Report Options. EPIC gives organizations the capability to build group reports from data stored in the system, providing an analysis of team dynamics. As teams change, new group reports can be generated from existing data, adding new understanding without requiring more training time.

Want to learn more? Call our EPIC Account experts at 800.278.1292, or visit the Resources Unlimited Website.

DiSC Training Reinforcement

Using DiSC training tools after your participants have completed the DiSC Profile will help them remember the techniques you taught, and will reinforce DiSC learning in the organization.

One DiSC tool you can easily administer via email is the Reinforcing Your Understanding of Behavioral Styles Online Course. This DiSC-based course can be completed at the participant's own pace, and can be taken as frequently as necessary for 1 year.

Participants taking the online course will learn how to recognize DiSC behavioral styles by listening to the conversational style of others. For example, if the person asks a lot of "why" questions and takes time to think about what he is saying, most likely he has a high C behavioral style. Once you know the DiSC behavioral style, you can easily adapt your own behavior to more effectively communicate with others.

Participants will also learn to be aware of their behavioral style, and have strategies for adapting their DiSC behavioral style depending on the specific situation.

The course finishes by allowing participants to test their abilities. The participant will hear a person describing a situation. Her manner of speaking and the words that she chooses will indicate her behavioral style. Once the course participant chooses the correct behavioral style, he/she must choose the most appropriate way to deal with the situation.

View testimonials from our online course clients.

DiSC Paper Profiles vs. DiSC Online Profiles

If you are interested in using the DiSC Profile within your organization, there is one basic thought to consider: would you like participants to complete the DiSC Paper Profile or the DiSC Online Profile? Both will get you to the same destinations (enhanced communication, conflict resolution, better teams, etc), but there are a few main differences. Once you understand the differences and similarities, you can more easily choose the best profile for your situation.

The DiSC Classic Paper Profile

This is the original DiSC Profile. As a self-scoring assessment, the DiSC Paper Profile will take approximately 30 minutes to complete the questionnaire portion and score the graphs. Make sure your training session is long enough to accommodate this.

Also keep in mind that the DiSC Paper Profiles will need to be shipped to you (we can send your profiles via Next Day or Second Day Air if you are in a bind).

DiSC Paper Profile sections include:

• DiSC Graphs I, II, and III
• General highlights of each DiSC style
• Intensity Index
• All DiSC Classic Profile Patterns

Choose the DiSC Classic Paper Profile when:

• The Internet is not readily accessible to your participants
• You only want standard descriptions of DiSC styles and patterns
• Trust is low among your participants, to give them more control over their DiSC reports
• You want to show your participants how their DiSC scores are derived

DiSC Classic 2.0 Online Profile

The online DiSC profile can be sent to you 30 minutes after we receive your order during regular business hours. The DiSC Online Profile is sent via email to you or directly to your participants. The questionnaire is completed online, and the results are calculated electronically for you. As a trainer, you can control whether or not the participant can view his/her own results. Many of our clients choose to print the DiSC reports out themselves and bring them to the training session.

The DiSC Classic 2.0 includes many enhancements. For example, you have the ability to add supplemental reports, which will provide more information on the participant's behavior in a sales, team, or management environment.

Plus, you can easily manage your DiSC Online Profiles with an EPIC Account.

DiSC Online Profile sections include:

• DiSC Graph
• Explanation of your highest DiSC style(s)
• Intensity Index
• Interpretation of each highlighted word in your Intensity Index
• Your narrative DiSC Classical Profile Pattern (Your Motivation, Your Work Habits, and Insights for You)
• The DiSC model
• General highlights of each DiSC style
• All DiSC Classic Profile Patterns

Choose the DiSC 2.0 Online Profile when:

• The Internet is readily accessible to your participants
• You want personalized descriptions of each participant's DiSC style and pattern in addition to standard descriptions
• You want a pool of descriptive words that are positive in tone
• You want to see the participant reports before the training
• You do not have enough time to administer the DiSC profile during training

Our DiSC Experts are available to help you determine which assessment is best for you. Feel free to call our office at 800.278.1292.

Learn How to Teach DiSC to Others with DiSC Certification

DiSC Certification for Trainers, Coaches, and Consultants is a two-day program designed to give you the tools, exercises, and confidence you need to develop DiSC-based solutions.

DiSC Certification will give you a thorough understanding of the DiSC model of human behavior. You will observe and participate in a DiSC workshop that you will be able to deliver yourself. Learn meaningful, interactive, and proven learning activities you can incorporate into your own DiSC sessions, gain an in-depth understanding of the DiSC model, the four dimensions of DiSC, and learn how to interpret DiSC reports.

DiSC Certification also provides a chance to learn the newest, most effective DiSC training tools available for your learning applications. Find out which DiSC-based assessments can be used as follow-up training tools, which DiSC programs to use when you are short on time, and which DiSC tools will enhance learning in your classroom sessions.

We are offering new DiSC Certification locations this year! We're also bringing back many frequently requested locations.

Upcoming DiSC Certification Dates:

• March 21-22: San Diego, CA
• March 28-29: Dallas, TX
• April 18-19: San Diego, CA
• May 16-17, 2007 - Atlanta, GA
• June 20-21, 2007 - New York, NY

Hurry! DiSC Certification Classes are filling quickly! Register today!